This presentation covers:
- the role of the Ombudsman in taxation matters
- the powers and limitations of Ombudsman investigations into taxation matters
- discussion on the Ombudsman’s discretion to investigate complaints and matters which might be of interest
- examples of the types cases which the Ombudsman might be able to assist and advice on how to approach the Ombudsman’s office with a complaint
- some examples of cases where an Ombudsman investigation of a complaint has resulted in improvements to the ATO’s administrative practices or resulted in a remedy for the taxpayer.